UK Legal Tips: Resolving Travel Disputes

Holidays were meant for de-stressing, not added stress. When your planned holiday goes wrong, it becomes a big, complicated problem. The first problem you get is that a travel package could not be seen, touched, experienced or inspected before you use it. If something goes wrong with your travel holiday, here are a few things you could do to resolve your disputes.

1.    Travel Agents Code of Conduct

Travel agents are expected to tell you in full honesty the details of your travel package, including the itineraries, the hotel or hotels you’ll be staying in and the local food in the area. Travel agents are bound by law to tell everything a traveller needs to know about the package. If your travel agent withheld any information that lead to damages or misinterpretations, you could file a claim.

2.    First Few Steps

When you make a complaint, you must have the travel agent know about the complaint immediately. You must inform any representative of the travel agency in-location at once. If you make the complaint as soon as you get home from your vacation, you are technically in breach of contract not unless it is an accident. You could report your complaints to a local travel agency representative or the tour operator in-location.

3.    Evidences

Your photographs are very important to illustrate to the travel agency your complaints about their services. If you incur any unnecessary expenses, you should retain your receipts. For accidents, a medical report would suffice.

4.    Complaint Proper

Your formal complaint must be written and addressed to your tour operator or travel agent. You must send in your complaint within six to eight weeks from the date you arrive in the United Kingdom.